Terms & Conditions

This is a Distant agreement between INFOPROFIX Ltd    ( Registered number 206284716, Registered address Sofia,   4A,   Saborna   Str.,   fl.  1, Bulgaria, 1000) and customer. This website yourfriendpet.com is operated by Infoprofix LTD and if you are using this website that means you accept terms and conditions.

All legal disputes related to card processing are handled under Bulgarian Laws. 

Refund and return policy
If you do change your mind, you can return your purchase in its original condition within 35 days. You’ll just need order confirmation, or sales invoice and we will exchange the product or issue a refund.
If you’re unable to return your product because of the current restrictions we will accept a late return providing that the product meets all of the other terms of our returns policy.
If the product you purchase is faulty, or not as described, we may offer an exchange, refund.

Before returning any item, please contact us by email and you will be sent the relevant returns address and authorization number.

The goods must be returned to the address given on issue of the returns authorization number.

When returned items are received in good condition, a refund will be issued for the full price of the item but excluding shipping, admin and restocking costs. It is recommended that items are very well packed and should sent by recorded delivery as refunds cannot be made until goods are received in good condition.

Privacy policy

All card numbers are encrypted during the payment process. We do not store any kind of payment details. Our company will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data, or personal information of or about a Cardholder to anyone, except, it’s Acquirer, Visa/Mastercard Corporations or in response to valid government demands.

Our company is strongly committed to respecting the privacy rights of its users. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit this website (“Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with the terms of this Privacy Policy, please do not use or access this Website. This applies whether the Website is accessed via a personal computer, a mobile device, or other technology hereafter developed or discovered. We reserve the right to amend this Privacy Policy at our discretion from time to time.
Our company collects several types of information that may identify a particular individual (“personally identifiable information”). We collect personally identifiable information from several different sources. We collect personally identifiable information through our Website when you provide it to us through your use of this Website, such as when you purchase goods. We collect personally identifiable information when you purchase products over the telephone. We collect personally identifiable information through our social media profiles.


Use of this website is for legal reasons only. Please do not use the website for any illegal reasons or for violating any intellectual property or privacy law. Users who are 18 years or above only can use this website. If you wish to access the website, you must read the terms and conditions given below.

The use of this website is governed by certain terms and conditions of use. This must be read carefully along with any other disclaimers that are mentioned in the pages of the website. The terms must be read and followed by all the users, i.e. the browsers, customers, merchants, vendors and/or content contributors. By continuing on this website, you provide your consent to the terms and conditions. However, if you do not comply with the terms and conditions, then you cannot use the website or purchase our products and services.

If you are using the website, you must agree not to perform illegal practices such as data mining and data spamming. Activities that violate any law or that may be considered as a criminal or civil offence will not be tolerated. If you are using the website, do not copy its content, design and layout. Also, do not violate the licenses, copyrights and trademarks that are owned by the website. Please do not attempt to gain unauthorized access into the system or interfere with the website’s security features and network. You are requested to provide correct personal information such as your e-mail address, your mailing address and other contact information. These personal details are required to communicate with the users and to deliver your orders. You are to update your personal information promptly. We will collect, use and disclose the personal information by following the privacy policy. We will consider your use of the website as your consent for being at least the age of majority in your state or province and that you are capable of handling financial transactions.

We will not save your financial information on the website. We also do not approve third party links on the website. You are advised to view the links at your own risk. We cannot be legally challenged for the errors found on the website. These errors are purely accidental. We may refuse our services to any person, for any reason and at any time. We can change, terminate, suspend or discontinue any part of the website. You cannot hold us liable for the discontinuance, suspension and termination of the website, its content, layout and the products and services of the website.

The terms and conditions are subjected to changes.  Hence, you must review the terms regularly. If you use the website, you are providing your consent to the revised terms.

Products or Services

Purchases made on the website are subjected to the availability of products. We may disapprove the order if we have reasons to believe that a reseller or distributor has purchased the order. We will not tolerate false or fraudulent orders. We will cancel such orders immediately and report them to the relevant authorities. We may limit or cancel the product quantities at any time. We may also restrict the sale of products and services to any individual, jurisdiction, location or household. We will represent the product prices only in US dollars, except when it is mentioned otherwise. We may change the product prices at any time. We cannot guarantee the accuracy of the color and design of the products displayed on this website. We will ensure that the color and design of the products are displayed as accurately as possible.

Standard Shipping:
Orders placed before 1pm PST should be received within 7-10 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).

Orders can be shipped internationally. Shipping cost 15 USD.

SHIPPING POLICY: 100% of orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays.

CUSTOMS CLEARANCE: Please be aware that delays may be imposed by your country’s customs clearance. Our company is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.

DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.

WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

Contact us

You can dial our listed numbers if you have any queries or suggestions. You can also send in your queries to our email address.